The City of West Hollywood is currently responding to the unprecedented Coronavirus (COVID-19) pandemic and is working as quickly as possible to address community needs with links to resources, information, and relief for our residents, businesses, and community members.


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City and West Hollywood Chamber of Commerce Offers Complimentary and Confidential Mediation Services for Commercial Tenants and Landlords Impacted by COVID-19

Post Date:May 29, 2020 5:03 PM

Commercial Mediation ServicesThe City of West Hollywood is responding to community needs and is providing regular updates during the coronavirus (COVID-19) emergency. The City is taking extensive steps to support the community during this unprecedented time, and is getting the word out about free Mediation Services for commercial landlords and tenants impacted by COVID-19.    

The West Hollywood City Council approved a temporary moratorium on evictions for commercial tenants on April 6, 2020. The order is effective from March 16, 2020 to July 31, 2020. No commercial landlord should try to evict a tenant for nonpayment of rent if the tenant demonstrates loss of income, during this period. Information about the Commercial Tenant Eviction Moratorium is available at:

To assist commercial tenants and landlords, the City of West Hollywood and the West Hollywood Chamber of Commerce (WHCC) have partnered to offer Mediation Services. These services aim to help tenants and landlords reach mutually agreeable settlements to help structure rent deferral and reductions, agree to other lease amendments, and where warranted, to help businesses reopen and stay in business and help landlords best maintain leases with good tenants and preserve their properties. With the uncertainty of the duration of economic recovery, and the unfortunate economic ramifications on both landlords and tenants due to the coronavirus pandemic, Mediation Services are a pragmatic way to amicably resolve differences and avoid the time and expense of costly future litigation. Mediation Services will also assist parties with communication and assurance for the months ahead. 

This complimentary, supportive, and confidential process provides counseling, and conciliation between parties that have been impacted by COVID-19. Mediation Services are provided on a complimentary basis by the City of West Hollywood and the WHCC for one 3- to 4-hour session. Parties unable to resolve issues within the allotted timeframe are encouraged to continue mediation to resolution by directly contracting with the mediator at negotiable rates. Interested parties may fill out a Mediation Services intake form here by clicking on this Google Form document link

Mediation Services are not a substitute for the advice of an attorney. Participants may choose to seek legal counsel for their specific situation. The mediators retained through this program are independent parties, and not agents, representatives, employees, staff or independent contractors of either the City of West Hollywood or the WHCC. The WHCC and the City of West Hollywood are not responsible for any loss, injury, claim, liability, or damage caused by errors or omissions or otherwise resulting from the parties’ participation in these Mediation Services. 

All documents are prepared following the review and approval of both parties. Participants are not pressured in any capacity and freely sign any documents or agreements. Following participation in the Mediation Services, participants will be asked to complete a survey about the mediation process and program. Survey responses will be maintained by the WHCC as confidential and information will solely be used to evaluate the program’s success and distribute general statistical data related to the program (in the aggregate without disclosure of confidential identifying data) to the City of West Hollywood.

More information about the Mediation Services program and process is available at:

On Thursday, May 14, 2020 the City of West Hollywood and the West Hollywood Chamber of Commerce presented Accessing Mediation Services for Commercial Tenants and Landlords, an informational webinar that provides information about Mediation Services available to commercial tenants and landlords. This webinar is accessible for viewing online and provides interested parties with details about how to access services, what to expect through the process, and how mediation benefits both landlords and tenants who willingly participate in the process. The webinar is available on the City of West Hollywood’s WeHoTV YouTube channel and a link is provided on the City’s Small Business Resources coronavirus information website area by visiting Additionally, there is a Temporary Commercial Eviction Moratorium webinar available at

The City of West Hollywood’s COVID-19 Free Webinar Series is for informational purposes only and webinars not intended to constitute legal or medical advice; rather, all information, content, and materials available in these webinars is for general informational purposes only. 

The City of West Hollywood has declared a local emergency in response to the coronavirus (COVID-19) outbreak and is advising community members to adhere to Los Angeles County Safer at Home orders. The City urges people to stay in place, maintain your space, and cover your face. Always use social distancing of at least six feet and follow City requirements to use face coverings while in public. Public Health officials recommend cloth face coverings such as bandanas or scarves; medical masks are permitted, but officials note these should be prioritized for health professionals in order to ensure supply.

West Hollywood City Hall is currently closed to the public and has suspended all in-person transactions. All public City buildings, playgrounds, parks, dog parks, and facilities are closed. City Hall will remain accessible for business and essential services with transactions to be conducted by phone (323) 848-6400 and via the City’s website at

The City of West Hollywood coronavirus updates are available at and the City encourages community members to follow @wehocity on Twitter and Facebook and Instagram and turn on notifications for up-to-date information regarding details in the City of West Hollywood.

To view essential-business City meetings, tune in to WeHoTV at:

For notifications by email, subscribe to the City’s E-Notifications at Visit the City’s event and meetings calendar at and news archive at To receive urgent updates to your phone by text and to your email, text your ZIP code to 888-777.

For updates and information about the current numbers of COVID-19 cases in the United States and in Los Angeles County, the spread of the virus, severity, treatments, precautions, and other important public health information in multiple languages, please visit websites for:

For reporters and members of the media seeking additional information about COVID-19 in Los Angeles County, please contact the LA County Department of Public Health Chief Communications Officer, Carl A. Kemp, at (213) 240-8144 or

For reporters and members of the media seeking additional information about the City of West Hollywood, please contact the City of West Hollywood’s Public Information Officer, Sheri A. Lunn, at (323) 848-6391 or

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