Help is within reach

If you are concerned about a community member experiencing homelessness and would like to request an outreach team to respond, call the Homeless Concern Line at (323) 848-6590. This is a non-emergency number and is monitored 24/7.

Call the City’s Human Services Division at (323) 848-6510 for more information about services.

Addressing homelessness is a community effort.

If you are concerned about a homeless community member, click here for guidance on how to help.

If you are concerned about a community member experiencing homelessness or if your business is being impacted, call the Homeless Concern Line at (323) 848-6590 and leave a detailed voicemail. This is a non-emergency number, and the voicemail is monitored 24/7.

If you are concerned about a community member or need behavioral health support, the West Hollywood Care Team is available 24/7, including holidays, to provide compassionate, on-demand assistance. Whether you’re experiencing a crisis, seeking wellness support, or looking for resource connections, the Care Team is here to help. For immediate assistance, call the Care Team at (323) 540-6392.

The City of West Hollywood invests $7 million annually in social services to support the community, with approximately $1.2 million specifically allocated to agencies addressing homelessness. This funding supports a wide range of essential services, including street outreach, temporary shelter, substance abuse treatment, healthcare, mental health services, and permanent housing opportunities, ensuring comprehensive support for those in need.

Between 2016 and 2019, the City of West Hollywood’s Homeless Initiative achieved positive results in collaboration with grant-funded community partners, including the following highlights:

• Ascencia has housed 50 people who were formerly homeless in West Hollywood and Step Up On Second has housed 28 individuals, for a total of 78 people successfully placed into permanent housing. This includes chronically homeless community members who are impacted by severe and persistent mental illness, which make the barriers and challenges in bringing people into service and housing even greater.
• The LA LGBT Center’s Youth Center has provided emergency shelter and transitional living services for West Hollywood-affiliated youth, including 9,255 bed nights for 87 unduplicated youth. The Center's newly established Culinary Arts Training program will serve 38 youth annually, jump starting careers in the restaurant service industry. 
• A total of 381 West Hollywood residents accessed City of West Hollywood rental assistance programs through NCJW/LA and the Alliance for Housing and Healing, enabling them to remain in their rental housing in West Hollywood and preventing them from falling into homelessness.
• Tarzana Treatment Center provided detox and residential treatment to at least 22 unduplicated West Hollywood community members who were homeless and McIntyre House assisted 35 West Hollywood clients with housing and treatment of which 18 had become homeless due to their substance abuse.
• Housing Works provided housing retention services and support to 30 individuals who were formerly homeless in West Hollywood who have been housed through the City’s allocated Continuum of Care vouchers through the Housing Authority of the County of Los Angeles (HACoLA) or through the Housing Authority of City of Los Angeles (HACLA).

The City of West Hollywood is committed to preventing homelessness and helping individuals access housing and essential services. Through partnerships with National Council of Jewish Women and Alliance for Housing & Healing, the City funds rental assistance programs to support residents at risk of losing their homes.

To further stabilize at-risk households, the City collaborates with Jewish Family Services, the LA LGBT Center, and Housing Works, providing case management and critical support services.

For individuals experiencing homelessness, the City funds street outreach teams that connect people with shelter, health care, mental health services, substance abuse treatment, and housing opportunities. These teams also distribute essential supplies, including food, hygiene kits, blankets, and socks.

Through these initiatives, the City works to keep people housed, provide direct support, and create pathways to stable living.

For a list of agencies that provide assistance to individuals experiencing homelessness in West Hollywood, see this brochure.

For community members in need of support with food, rental assistance, mental health, transportation, health care, housing, and more, please refer to the Social Services brochure for available resources.

Many homeless people struggle with substance abuse and mental illness. These issues can be a cause of homelessness, but they can also arise or be made worse as a result of losing housing.

The City of West Hollywood funds 12-step groups, substance abuse counseling, residential substance abuse recovery, and prevention education and information campaigns. The Social Services Division also works closely with the Public Safety Department to link West Hollywood community members who were previously homeless to residential substance abuse treatment facilities like Tarzana Treatment Center and Awakening Recovery. The City's homeless street outreach services also include linkages to care and substance recovery services when needed.

In addition, the City supports the Los Angeles County Sheriff’s Department and the Department of Mental Health Mental Evaluation Teams (MET). Each MET team consists of a deputy sheriff and a licensed mental health clinician and is trained to provide mental health support, field crisis intervention, and appropriate psychiatric placement for homeless individuals suffering from mental illness. MET also performs in-service training for de-escalation, crisis negotiations during major incidents, averting use of force, and reducing incarceration of mentally ill consumers.

City-funded partners also provide street based mental health services, such as Step Up on Second's Multi-Interdisciplinary Team (MIT) program. The MIT team is comprised of a psychiatrist, registered nurse, licensed clinical social worker, and an alcohol and drug counselor. Their primary focus is connecting the "hardest to reach" homeless community members to services.

The City is funding a number of job training programs for homeless and housed job seekers, including JVS WeHo Works and two programs at the Los Angeles LGBT Center: Youth Services. Collectively, these programs support individuals to land first jobs or make career changes.

The City of West Hollywood prioritizes community safety through a collaborative approach, working with law enforcement and social services to provide both public safety and supportive care.

Law Enforcement & Community Policing

The City contracts with the Los Angeles County Sheriff's Department for police protection and public safety services.

📞 West Hollywood Sheriff’s Station: (310) 855-8850
📞 For emergencies, dial 9-1-1

To enhance community safety, the City also funds the Community Oriented Policing and Problem Solving (COPPS) Team, which works to:

• Connect people experiencing homelessness with critical support services
• Enforce the law when necessary to maintain public safety

West Hollywood Care Team – 24/7 Behavioral Health Support

The West Hollywood Care Team provides round-the-clock mobile behavioral health support, including on holidays. Services include:

• Crisis stabilization & wellness checks
• Safety planning & follow-up care
• Resource connections to housing and services

The Care Team follows a harm-reduction, trauma-informed, and culturally competent approach to ensure respectful, stigma-free care. To maintain privacy and dignity, the team operates in an unmarked vehicle without lights or sirens.

📞 For assistance, call (323) 540-6392