Welcome to the Online Landlord Portal training series! This video will provide instructions on how to create an account for the first time in the Online Landlord Service Portal.

To open an account you will need the following information:

• Legal Owner Name 
• Email Address
• Assessor’s Parcel Number (APN)*
• PIN Number*

*If you did not receive any of the above information in a mailer sent from the Rent Stabilization Division, please contact the Division at (323) 848-6480 or email us at rsd@weho.org

This video will provide instructions on how to register a non rent-controlled property for the first time in the Online Landlord Service Portal.  You will not be able to complete this process, unless you have created an account in the Landlord Portal.  If you haven't created an account, please refer to training video #1.

To register a building, single family residence (SFR) or condominium unit you will need the following information:

1. Number of Buildings on Parcel - (If SFR or Condominium, only enter 1)
2. Number of units   - (If SFR or Condominium, only enter 1)
3. Corresponding unit(s) address(es)
4. Tenant Information for each unit(s):

• First and Last Name 
• Phone Number
• Email
• Move-in Date
• Current Rent Rate
• Lease Duration
• If applicable, you'll be required to upload contracts of government issued vouchers for subsidized units.

This video will provide instructions on how to link a parcel to an existing account in the Online Landlord Service Portal.  This feature allows for several parcels to be managed in a single account.  You will not be able to complete this process, unless you have created an account in the Online Landlord Portal.  If you haven't created an account, please refer to training video #1.  

To link a property or properties to your existing account you will need the following information:

1. Assessor’s Parcel Number (APN)* - for each individual property
2. PIN Number* - for each individual property

*If you did not receive any of the above information by a mailer from the Rent Stabilization Division, please contact the Division at (323) 848-6480 or email us at rsd@weho.org

This video will provide instructions on how to register a tenancy in the Online Landlord Service Portal.  You will not be able to complete this process, unless you have created an account in the Landlord Portal and completed the Initial Building Registration.  If you have not completed these two procedures, please refer to training videos #1 and #2.

 To register a new tenancy after a vacancy you will need the following:

1. Tenant Information

• First and Last Name
• Phone Number
• Email
• Move-In Date
• Current Rate
• Lease Duration
• If applicable, you'll be required to upload contracts of government issued vouchers for subsidized units.

West Hollywood property owners of these types of properties are now subject to the building registration and tenancy re-registration requirements:

• Multi-family residential rental property built after July 1, 1979
• Single family residences and condominiums used as rental properties (not owner-occupied)

 Who is able to register the property?

• Legal Owner (s)

• Property Management/Agent

• Resident Manager

Beginning in 2023, most properties with rental units that are not subject to rent limits under the RSO must also follow the building registration and tenancy re-registration process.

• Buildings subject to this provision need to be registered with the city

• Once a property is registered, the landlord will have an ongoing duty to re-register new tenancies as they are created

• Registration fees must be paid annually

The current registration fee is $144 per registered rental unit, subject to change by the City Council. Once the $144 registration fee is paid, landlords may pass-through one-half of the registration fee as a monthly prorated surcharge (currently $6.00) to their tenants.

Beginning in May 2023, all landlords required to comply with the registration requirements will be invoiced the annual registration fee.

Registration begins: April 5, 2023

• Landlords must complete the registration process within thirty (30) days of that date (May 5, 2023)

Annual Registration Fees are due: July 1, 2023

• Online
  • To complete the registration process online, visit the Online Landord Service Portal at https://rshweho.hdlgov.com
• In-Person
  • Visit us on the 1st floor of City Hall to complete the registration process
  • Schedule an appointment at www.weho.org/appointments

Before 2023, only landlords subject to the rent limits under the RSO were required to report rents to the city; the absence of rent information about exempt units hampers the ability of the city to make informed policy choices that influence housing opportunity in the city and limits the information that can be provided to landlords and tenants.

The purpose of the registration fee is to reimburse administrative costs, including those for programs already serving all landlords and tenants.